I am interested in learning more about the Matrix EAP in general
What is an EAP?
Welcome to our Matrix Employee Assistance Program (EAP)!
Everyone experiences personal problems from time to time, but sometimes they can become overwhelming. Most employers know that associates who are distracted by personal problems cannot do their best on or off the job. Work life as well as family life can suffer. By providing an Employee Assistance Program (EAP), an employer can encourage associates and their families to seek help, at no cost, when a problem first appears and can be most easily resolved.
Employee privacy is a critical part of the EAP's success. Because confidentiality is such a vital concern, no information about any case will ever be reported to the employer without an employee's written consent.
Eligible people can call the Matrix EAP with any kind of personal problem, such as:
- Family or marital problems
- Stress or anxiety
- Financial or legal concerns
- Substance abuse
- Anything else that concerns an employee or his/her family
Appointments can be easily scheduled by calling Matrix at 614-475-9500 or 800-886-1171. A highly trained Matrix EAP intake coordinator will then help the employee choose a qualified therapist at a location convenient to them. We can help. Right now.
Jump to Section
- Typical Matrix EAP Questions & Answers
- What is a typical return on a company's EAP Investment?
- Legal & Financial Assistance
- Work & Family Benefits Program Information
- Sample Quarterly Utilization Report
More Resources
What is a typical return on a company's EAP Investment?
- An estimated 2.7 million children are reported by their parents to suffer from definite or severe emotional or behavioral difficulties, problems that may interfere with their family life, their ability to learn, and their formation of friendships. (America's Children: Key National Indicators of Well-Being 2005)
- More than 1/3 of Americans say they have had an illness that was primarily caused by stress. (APA 2005)
- More than 50% of Americans have at least one close relative with a drinking problem. (APA, Understanding Alcohol Use Disorders and Their Treatment, 2001)
- An estimated 26.2% of Americans age 18 and older suffer from a diagnosable mental disorder in a given year. (National Institute of Mental Health, 2006)
- 65% of employee absences are due to family issues, personal needs, entitlement mentality and stress. (CCH Unscheduled Absence Survey, 2005)
- More than one in four workers have taken a "mental health day" off from work to cope with stress. (APA, 2005)
- Mental illness, including suicide, accounts for over 15% of the burden of disease in established market economies, such as the United States. (National Institute of Mental Health, 2006)
- Mental illness and substance abuse annually cost employers in indirect costs an estimated $80 to $100 billion. (National Business Group on Health, 2005)
- The costs for providing health insurance increased by an average of 11.2% in 2004, the fourth straight year of double-digit premium increases. The costs of EAPs, however, have remained relatively stable over the past decade. (Kaiser Family Foundation/HERT Employer Health Benefits 2004 Annual Survey)
Legal & Financial Assistance
When a situation involves legal or financial concerns, sometimes employees need help sorting things out. Whether they have been in a car accident, have trouble managing their monthly bills, are facing divorce or have concerns about estate planning, advice from a lawyer or financial planner can be extremely beneficial.
As part of the Matrix EAP, employees have access to free legal and financial telephonic advice and discounted legal office referrals for themselves and their dependents. The service can assist with:
- Family law
- Consumer problems
- Credit problems
- Housing
- Criminal problems
- Accidents and injuries
- Debt and bankruptcy
- Wills
- Estate planning
- Traffic violations and more
A simple call will put employees and their families in touch with attorneys and financial experts who will provide free telephonic advice or a free legal office consultation. A 25% discount is provided for ongoing legal representation. This benefit is entirely confidential, and employees cannot use this service for legal action against their employer.
Employees may also visit our website to access a comprehensive legal library of information, downloadable legal documents such as living wills and powers of attorney, free personal will preparation, and a glossary of legal terms.
Work & Family Benefits Program Information
With a Matrix EAP, associates and their families have access to a number of work/life benefits via our web partner, My Life Values. My Life Values offers employees easy, online access to a proprietary database of over one million work-life providers, useful and compelling research and information, robust concierge resources, online mortgage assistance, as well as shopping rewards and discounts at a network of national vendors.
Using My Life Values, employees can gather information and make important decisions about family, health, leisure time, and how to get "the most for their money" - all through one web tool they can use at their own pace and when their schedule permits.
Sample Quarterly Utilization Report
Matrix provides detailed and comprehensive utilization reports to management on a quarterly basis. Reports have been carefully designed to guarantee client confidentiality while providing needed information to the company's management team.